Returns & Exchanges

At NuFACE, we want you to be completely satisfied with your beauty journey; if you are not happy with your purchase, we offer a 60-day money-back guarantee on all devices and a 30-day return window for skincare products.

1

Initiate Your Return

Visit our online Returns Portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Device

Securely place your NuFACE device, along with all original accessories and packaging, into a shipping box to ensure safe transit back to our facility.

3

Ship It Back

Affix the provided prepaid label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for your records.

4

Receive Your Refund

Once our quality control team inspects your return, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing